Last updated: September 20, 2026
1. Who we are
TravelonAir (travelsonair.com) is an independent travel agency. We help travelers check fares and book flights with airlines. We are not an airline. This Privacy Policy explains what personal information we collect through this website and by phone, how we use it, and the choices you have. By using this website or contacting us, you agree to this policy.
2. Information we collect
a. Information you give us
- Fare-check requests: your name, phone number, email address, trip details (airports or cities, dates, number of travelers, airline preference) and any notes you add.
- Contact messages: your name, email address, phone number and the message you send.
- Phone calls and bookings: if you ask us to check fares or make a booking, we may collect the traveler details needed for that request, such as names as shown on ID, contact details, and payment details. We keep notes of your request so we can help you.
b. Information collected automatically
- Technical data: your IP address, browser type, device type, and the pages you visit and when. Our hosting provider records this in standard server logs.
- Measurement data: we use Google Tag Manager to manage website measurement tools. These tools may collect information about how you use the site, such as pages viewed, approximate location, and device and browser details.
c. Cookies and similar technologies
We use a small number of cookies and browser storage. See our Cookie Policy for details.
3. How we use your information
- To reply to your fare-check request or message and to check fares for you.
- To make a booking when you ask us to.
- To run, secure and improve the website, and to prevent spam and fraud.
- To understand how the site is used, using the measurement tools described above.
- To meet legal, tax and accounting duties.
We use your phone number and email address to respond to your request. We do not add you to a marketing list without asking you first.
4. Who we share your information with
We do not sell your personal information. We share information only in these cases:
- Airlines and travel suppliers: when you ask us to make a booking, we give the airline or supplier the traveler and payment details needed to complete it.
- Service providers: companies that help us run the website and our business, such as web hosting, email, payment processing and Google Tag Manager. They may only use the information to provide their services to us.
- Legal reasons: when the law requires it, or to respond to valid requests from public authorities, or to protect our rights and the safety of others.
5. How long we keep information
We keep requests, messages and booking records only as long as we need them to help you, to keep proper business records, and to meet legal duties. After that we delete them or remove identifying details.
6. Your choices and rights
Depending on where you live (for example, California and other US states), you may have the right to ask us to tell you what personal information we hold about you, to correct it, or to delete it, and to opt out of the sale or sharing of your personal information. We do not sell personal information. To make a request, contact us using the details below. We may need to confirm your identity first. You will not be treated unfairly for using these rights.
You can also stop cookies through your browser settings (see the Cookie Policy), and you can ask us to stop contacting you at any time.
7. Security
We use reasonable technical and organizational measures to protect your information, including secure (HTTPS) connections and limited access to requests we receive. No method of sending or storing information is completely secure, so we cannot guarantee absolute security. Please do not send full payment card numbers or passport numbers through the website forms. Tell us by phone if we need them.
8. Children
This website is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has given us personal information, please contact us and we will delete it.
9. Links to other sites
Our pages may link to airline and other websites. We are not responsible for their privacy practices. Please read their policies.
10. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date at the top.
11. Contact us
Questions or requests about your information? Email support@travelsonair.com or call 1-800-369-5081.